Patient Information

We invite you to complete your patient registration securely online ahead of time.

We can see you without a referral, but it just means you won't get a Medicare rebate.

All imaging done at I-MED Radiology, Bayside Radiology and Fraser Coast Radiology is easily accessible. If you have had your imaging elsewhere can you please bring the imaging on a disk or hard copies.

A list of your current medications helps us plan any operations.

A Medicare card allows you to claim back the cost of your consultation. If applicable, please bring the details for:

• Private health insurance details
  
• Department of Veteran Affairs details
  
• Workers Compensation claim number
  

Despite the significant fees charged by private health insurance companies in Australia, unfortunately Medicare and health funds do not cover the full cost of treatment. This means that there will be an out of pocket expense in order for us to provide the best possible service without compromise. This amount varies on the procedure, health fund and complexity of the case.

For WorkCover patients the consultations are covered. Any surgery will need to be approved, and sometimes needs one further surgical opinion to confirm they will fund this.

For DVA patients specified or complete cover is paid for by Veteran Affairs.

For self funded patients we obtain a quote from the anaesthetist and the hospital before we can give you a complete quote.

We are happy to discuss all aspects of this with you and have an open transparent conversation about pricing.

1. How much are new appointments?
   With a referral and Medicare rebate, the out of pocket expense for an elective appointment is just over $140, and for a shorter fracture clinic appointment is just over $50. We can reimburse your Medicare rebate on the day of your appointment.


2. Do I need private health insurance to be seen
   No - we can see anyone with or without health insurance.


3. Do I need a doctor's referral to be seen at the clinic?
   A referral is not necessary, but if one is obtained form your GP, ED doctor, or Physio, we can reimburse the Medicare rebate to you.


4. When should I go to ED rather than the fracture clinic?
   We can see most limb fractures, ligament injuries, and simple wounds. Please see ED if any of the below apply:
   - A significant injury with multiple injuries, chest injuries, loss of consciousness
   - Neck or spine pain
   - Significant bleeding
   - The bone is protruding from the skin
   - The limb has significant deformity
   - Any acute medical issues such as shortness of breath, or chest pain


5. How do I look after my plasters?
   The main thing is try and keep them clean. Non waterproof casts and splints must be kept dry, but waterproof ones feel free to go swimming and enjoy life! Please don’t stick pens down the plaster to scratch an itch! If the plaster is rubbing, feels very tight, or there is colour change or numbness please book to see us straight away or ED. Everyone will receive a sheet on how to look after their specific cast.

Our clinic is conveniently located in the St Stephen's Hospital precinct of Hervey Bay. There is a free car park within the 13 Medical Place complex and on the roadside along Medical Place Road.

The Bay Orthopaedic & Fracture Clinic
Clinic 5, 13 Medical Place
Urraween QLD 4655

Operations are performed at:

Booked in for surgery with Dr Bali? These preoperative forms should be completed before your surgery.